Refund Policy

Eligibility for Refunds:

– Refund requests must be made within 3 days of the purchase date.

– The product must be in its original condition, unused, and in the original packaging with all accessories included.

– Proof of purchase (receipt or order confirmation) must be provided.

 Non-Refundable Items:

– Products that have been used, damaged, or altered.

– Items sold as “clearance” or “final sale.”

– Shipping charges are non-refundable unless the product is found to be defective.

Defective Products:

If the Smart Telescope Seestar S50 is found to be defective upon receipt, you may request a replacement or full refund within 14 days of delivery. In such cases, return shipping fees will be covered by us.

Refund Processing:

– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

– If approved, your refund will be processed, and the credit will be applied to your original method of payment within 3 business days.

Privacy Policy

We value your privacy and are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Information We Collect:

– Personal Information: Name, email address, phone number, shipping/billing address.

– Payment Information: Credit/debit card details (processed through secure third-party payment gateways).

– Usage Data: Information about your interactions with our website (IP address, browser type, etc.).

Use of Information:

– To process and fulfill orders.

– To improve customer service and user experience.

– To send updates about your purchase, promotions, or product information, with your consent.

Data Protection:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your payment details are encrypted and not stored on our servers.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal data to third parties except for:

– Trusted service providers who assist us in operating our website or conducting business, as long as they agree to keep this information confidential.

– Legal obligations, if required by law enforcement or regulatory authorities.

 Your Rights:

You may request access to, correction, or deletion of your personal data at any time by contacting us at [your contact details].

Return Policy

We offer a 14-day return policy for the Smart Telescope Seestar S50, subject to the following terms:

 Return Eligibility:

– The product must be in its original condition and packaging with all included accessories.

– The return request must be made within 3 days from the date of delivery.

– A proof of purchase (receipt or order confirmation) is required.

 Non-Returnable Items:

– Products that have been used, damaged, or altered in any way.

– Products without original packaging or missing accessories.

 Return Process:

1. Contact our customer service at +6010 213 9727 to initiate the return.

2. Once approved, we will provide you with a return shipping label.

3. Ship the item back to us within 7 days of receiving the return label.

4. Upon receiving and inspecting the returned item, we will process your refund or exchange within 3 business days.

 Return Shipping Costs:

– If the product is returned due to a defect, we will cover the return shipping costs.

– For returns due to other reasons, the customer will be responsible for the return shipping fees.

Exchange Policy:

If you would like to exchange your product for a different model or a new unit, please follow the return process above. You will be responsible for any price difference, and we will cover shipping for the exchanged item.

Contact Information:

For any inquiries regarding refunds, privacy, or returns, please contact us at:

– Phone: +6010 213 9727

– Email: hello@golaadventures.com

– Address: 35-1, Block C, Zenith Corporate Park, Jalan SS7/26, SS7, 47301, Petaling Jaya, Selangor

This policy complies with the Consumer Protection Act 1999 and the Personal Data Protection Act 2010 (PDPA) of Malaysia, ensuring your rights as a consumer are protected.

Need help?

Contact us at hello[at]golaadventures.com for questions related to refunds and returns.